On November 30, 2019, an open session of the 2nd year master's student Serikbayeva Albina on the discipline "quality Control of goods and services in logistics"was held.
The practical lesson was held in the multilingual group of the 4th year.
Improving the quality of service and reducing losses from poor service quality is impossible without proper service organization and quality analysis. For this purpose it is first necessary to classify the causes of degradation in service quality, for example, substandard materials (materials), errors workers, managers and technologists or the violation of technological process parameters logistic services.
The session was held in the form of a business game. The game was based on the competition factor, forms of group work, and handouts. The purpose of the open class is to introduce students to the ABC method.
ABC - analysis is a method that allows you to determine the most significant resources of a company.
The purpose of ABC analysis is a simple, convenient and visual ranking of any resources in terms of their contribution to profit or sales. Thanks to this ranking, you can correctly prioritize activities, focus on the use of limited company resources (labor, time, investment, etc.), identify excessive use of resources and take timely corrective measures.